At Keranest, we are committed to delivering your premium virgin coconut oil safely and efficiently. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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You will receive a confirmation email or message once your order is dispatched.
2. Shipping Time
Estimated delivery timelines:
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Within Haryana: 2–4 business days
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Metro Cities (India): 3–6 business days
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Other Locations in India: 4–8 business days
Delivery timelines may vary depending on location, courier service, and unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
We may offer:
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Free shipping on orders above a specified amount
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Flat-rate shipping for certain regions
Shipping fees are non-refundable once the order has been shipped.
4. Order Tracking
Once your order is shipped, you will receive:
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A tracking number
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Courier partner details
You can use the tracking link to monitor your delivery status.
5. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
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Weather conditions
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Courier partner delays
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High order volumes
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Public holidays
Keranest is not liable for delays caused by third-party logistics providers.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
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We are not responsible for failed delivery
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Reshipping charges may apply
Please review your address carefully before confirming your order.
7. Damaged or Tampered Packages
If your package appears damaged or tampered:
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Do not accept the delivery (if visibly damaged)
OR -
Contact us within 48 hours of delivery
Please refer to our Return & Refund Policy for further details.
8. Contact Us
For any shipping-related queries, please contact:
📧 Email: keranest.2025@gmail.com
We are committed to ensuring a smooth and transparent delivery experience.