At KERANEST, we strive to deliver our Cold Pressed Coconut Oil, Whole Spices, and Moringa Powder safely and efficiently across India. This Shipping Policy explains how we process, dispatch, and deliver your orders.
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
During festive seasons, promotional events, or periods of high order volume, processing times may be longer.
Shipping Coverage
KERANEST currently ships across India.
Delivery availability may vary depending on the serviceability of your location by our courier partners.
Estimated Delivery Time
Estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities & Towns | 3–7 Business Days |
| Remote Locations | 5–10 Business Days |
These are estimated timelines only and should not be considered guaranteed delivery dates.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, KERANEST may offer promotional free shipping on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (where available) containing your tracking details.
Tracking information may take up to 24 hours to become active after dispatch.
Delivery
Deliveries are made through our authorised logistics partners.
Customers are requested to ensure that:
- The shipping address is complete and accurate.
- A valid mobile number is provided.
- Someone is available to receive the parcel at the delivery address.
Repeated unsuccessful delivery attempts by the courier partner may result in the shipment being returned.
Incorrect Shipping Address
Customers are responsible for providing the correct delivery address at the time of placing the order.
KERANEST shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Transport disruptions
- Government restrictions
- Public holidays
- High shipping volumes
- Courier operational delays
We appreciate your understanding in such situations.
Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery, we recommend:
- Inspecting the package before accepting delivery.
- Taking clear photographs of the package.
- Contacting our customer support within 24 hours of delivery.
Prompt reporting helps us investigate the issue with our logistics partner.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.
You will receive tracking information for each shipment, where applicable.
Failed Delivery Attempts
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
our customer support team will contact you to discuss the available options.
Additional shipping charges may apply for re-dispatch, where applicable.
Contact Us
For any shipping-related queries, please contact us:
KERANEST
📧 Email: care@keranest.in
📞 Phone: +91 XXXXX XXXXX