At KERANEST, we strive to process and dispatch orders as quickly as possible to ensure timely delivery. This Cancellation Policy explains when and how customers can request order cancellations.
Order Cancellation Before Dispatch
Customers may request to cancel an order before it has been processed and dispatched.
If your order has not yet been shipped, we will make reasonable efforts to process your cancellation request.
Cancellation requests are subject to the current processing status of the order.
Orders Already Dispatched
Once an order has been dispatched from our warehouse, it cannot be cancelled.
If your order has already been shipped, please refer to our Return & Refund Policy for information regarding eligible return or refund requests.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible with:
- Order Number
- Registered Email Address
- Registered Mobile Number
Providing these details will help us process your request more efficiently.
Refund for Cancelled Orders
If a cancellation request is approved before dispatch, any eligible refund will be initiated to the original payment method used while placing the order.
The time taken for the refunded amount to reflect in your account depends on your payment provider or banking institution.
Cancellation by KERANEST
In certain situations, KERANEST reserves the right to cancel an order, including but not limited to:
- Product becomes unavailable.
- Pricing or technical errors on the website.
- Incomplete or incorrect customer information.
- Payment could not be successfully verified or processed.
- Orders that cannot be fulfilled due to unforeseen operational circumstances.
If an order is cancelled by KERANEST after successful payment, any eligible refund will be processed to the original payment method.
Modification of Orders
If you need to update your delivery address, contact details, or other order information, please contact us immediately after placing your order.
We will make reasonable efforts to accommodate changes before the order is dispatched. Once dispatched, modifications may not be possible.
Contact Us
For cancellation requests or order-related assistance, please contact us.
KERANEST
📞 +91 9958132494