Return & Refund Policy
At KERANEST, customer satisfaction is important to us. As we deal in food products, our Return & Refund Policy has been designed to ensure food safety while providing support in genuine cases.
Please read this policy carefully before placing an order.
Returns
Due to the nature of food products, KERANEST does not accept returns of products that have been delivered successfully, except in the situations described below.
Returns may be considered only if:
- You received a damaged product.
- You received an incorrect product.
- The product was delivered in a leaking or tampered condition.
- The product received is different from the item ordered.
Reporting an Issue
If you receive a damaged, incorrect, leaking, or tampered product, please contact us within 24 hours of delivery.
To help us investigate your request, please share:
- Your Order Number
- Photographs of the product
- Photographs of the outer packaging
- A brief description of the issue
Requests received after this period may not be eligible for review.
Refund Eligibility
Once your request is received, our team will review the information provided.
If your claim is found to be valid, we may, at our discretion:
- Replace the product, or
- Issue a refund.
Each request is reviewed individually based on the information available.
Non-Returnable Items
For hygiene and food safety reasons, we do not accept returns for:
- Opened products
- Used products
- Products consumed partially or fully
- Products with damaged packaging caused after delivery
- Products stored improperly after delivery
- Products purchased during clearance or special sale events, unless they were received damaged or incorrectly
Refund Process
If a refund is approved, it will be processed to the original payment method used during purchase.
The time required for the amount to reflect in your account depends on your payment provider or banking institution.
Replacement Policy
Where appropriate, KERANEST may offer a replacement instead of a refund.
Replacement requests are subject to product availability.
Order Cancellation After Shipment
Orders that have already been dispatched cannot be cancelled.
Please refer to our Cancellation Policy for complete details regarding order cancellations.
Items Not Eligible for Refund
Refunds will generally not be issued for:
- Incorrect shipping address provided by the customer.
- Delivery failures due to customer unavailability.
- Minor variations in colour, aroma, taste, or appearance that naturally occur in agricultural products.
- Customer preference or change of mind after delivery.
- Delay caused by courier partners or circumstances beyond our reasonable control.
Quality Assurance
Every KERANEST product undergoes quality checks before dispatch.
As our products are made from naturally sourced agricultural ingredients, slight variations between batches are normal and do not indicate a manufacturing defect.
Contact Us
For any return or refund-related assistance, please contact us.
KERANEST
📞 +91 9958132494
Please mention your Order Number in all communications to help us assist you more efficiently.