Welcome to KERANEST ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.keranest.in, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
Order Information
- Products purchased
- Order history
- Transaction details
Payment Information
Payments are processed through secure third-party payment service providers.
KERANEST does not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
How We Use Your Information
We use your information to:
- Process and fulfil orders.
- Deliver products.
- Provide customer support.
- Send order confirmations and shipping updates.
- Respond to enquiries.
- Improve our website, products, and customer experience.
- Detect fraudulent or unauthorized activities.
- Comply with applicable legal obligations.
We do not sell your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Analyse website traffic.
- Enhance your shopping experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
Sharing of Information
We may share your information only when necessary to operate our business, including with:
- Shipping and logistics partners.
- Payment service providers.
- Technology service providers.
- Government or regulatory authorities where required by applicable law.
We require our service providers to use your information only for the services they provide to us.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete your orders.
- Provide customer support.
- Comply with legal, tax, accounting, or regulatory obligations.
- Resolve disputes.
When information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.
Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your personal information.
- Request deletion of personal information where legally permissible.
To exercise these rights, please contact us using the details below.
Third-Party Services
Our website may include links to third-party websites or services.
KERANEST is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before sharing personal information.
Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable legal requirements.
Any updates will be published on this page along with the revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
KERANEST
📧 Email: care@keranest.in
📞 Phone: +91 9958132494
🌐 Website: www.keranest.in